Refund & Returns Policy
At Mimosa Hostile UK, we want you to be satisfied with your purchase. This policy explains how returns, cancellations, refunds and faulty or incorrect items are handled.
1. Your Cancellation Rights
If you are a UK consumer purchasing online, you may have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason, subject to applicable legal exceptions.
If you wish to cancel an order, please contact us as soon as possible using the contact details below.
Where cancellation rights apply, you should inform us of your decision within the applicable cancellation period. You will then normally need to return the goods within the required timeframe.
2. Returning Products
Products being returned should, where reasonably possible, be:
- Unused and unopened
- In their original packaging
- Securely packaged to prevent damage during return
- Accompanied by your order details or order number
Because our products are botanical materials, we may be unable to accept returns where a product has been opened, used, contaminated, altered or otherwise made unsuitable for resale, where an applicable legal exception permits this.
Nothing in this policy affects your statutory rights.
3. Products That Arrive Damaged
If your order arrives damaged, please contact us promptly.
We may ask you to provide photographs of the damaged packaging and product so that we can investigate the issue with our delivery or fulfilment provider.
Where a product is faulty, damaged or otherwise does not conform to the contract, you may have additional rights under UK consumer law.
4. Incorrect Items
If you receive an item that is different from the product you ordered, please contact us as soon as possible.
We will review the issue and, where the error is ours, arrange an appropriate remedy.
Please include your order number and photographs where useful.
5. Refunds
Once an eligible return or cancellation has been accepted, we will process your refund using the original payment method where possible.
For cancellations where the statutory cancellation right applies, refunds will generally include the standard delivery charge paid for the order. Additional delivery costs resulting from your choice of a more expensive delivery option may not be refundable.
We may be entitled to make a deduction from a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, where permitted by law.
6. Return Postage
Where you exercise a statutory cancellation right, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to cover the cost.
Where you have received a faulty, damaged or incorrect product, please contact us before returning it so that we can provide appropriate instructions.
7. Exchanges
We may offer exchanges where appropriate. However, exchanges are subject to product availability.
If you would prefer a refund, please follow the returns process described above.
8. Non-Returnable Situations
Certain goods may be excluded from cancellation or return rights under applicable law.
For example, exceptions can apply to goods that are liable to deteriorate or expire rapidly and to certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Whether an exception applies depends on the specific product and circumstances. We will not use this policy to remove any statutory rights that apply to you.
9. How to Request a Return or Refund
To request a return, cancellation or refund, please contact:
Mimosa Hostile UK
Email: support@bestmhrbdye.co.uk
Address: London, United Kingdom
Please provide:
- Your name
- Order number
- Product name
- Reason for contacting us
- Photographs, where relevant
We will provide further instructions where a return is required.
10. Statutory Rights
This policy does not affect your legal rights as a UK consumer.
If goods are faulty, not as described, not fit for their intended purpose or otherwise fail to meet the requirements of applicable consumer law, you may have rights and remedies in addition to those described in this policy.
11. Contact Us
If you have any questions about returns, refunds or cancellations, please contact us:
Mimosa Hostile UK
Email: [Insert email address]
Business address: London, United Kingdom
We aim to handle all enquiries fairly and promptly.